+92 300 9467725
info@siraat.pk

Refund Policy

Return Policy

Our Return Policy is simple and hassle free. SIRAAT will accept, for return or exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 7 calendar days of your purchase. For a full refund or exchange, mail out your item with the receipt of original order. Please re-utilize our flyer or some other great quality shopping bag at home to pack items. We will refund your amount via JazzCash, Easypaisa or Bank Transfer. Please write your account details on the back of the invoice. We will refund the invoice amount to you within 5 working days.

The exchange process may require 5 to 7 days and the noteworthy client will simply have to pay the transportation fee.

Note: Only wrong sizes and defective items are discounted or traded in SALE.

If it's not too much trouble, reach out through only one method as reaching through various channels may postpone response time for different clients. Our team will also contact you to get feedback about our products and services.

You can always contact us for any return question at siraatstore@gmail.com

Damages and issues

Kindly review your order upon collection and reach us quickly if the product is defective, damaged or if you receive the wrong item so we can assess the issue and make it right.

Refunds

We notify you once we’ve received and examined your return, and let you know whether the refund was endorsed or not. Whenever endorsed, you'll be naturally refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

We use Call Corrier for shipping your parcels all over Pakistan. Our courier service will deliver your order to you as soon as possible. You will be able to track your parcel via the information provided by us through email, WhatsApp and sms. We have a 24/7 dedicated working team for replying to all your queries and confusions via WhatsApp and calls.
Rs.200 will be charged shipping on Order Below Amount Of Rs. 1500 whereas free shipping is provided on orders above Rs. 1500
Shipment is usually delivered in 2 to 3 working days but due to any public holidays, strikes or lockdowns, shipment may take up to 5 to 6 days.